Automation Ending Jobs and Crappy Systems

More politicians are becoming aware that the present era of automation is not quite the same as earlier transitions. Automation is due to reduce a large number of jobs as there are Parts of America More Susceptible to Automation. More people are considering the possibility that more people will be without work as better computer based systems take on more of what people once did in certain industries. However, that may happen in some occupations, but I am not convinced that mass automation will occur as projected. Sure, smarter systems are coming online and some widely used systems are periodically upgraded with new capabilities. Those activities that are already done on a computer by individual people may see less involvement by people over time or … maybe not.

Crap systems are out there. They look good on the surface. Got reputation. Performs quite a bit of automation, but many systems have rough edges. Areas where they are either broken, heavily flawed, or in some way less conducive to smooth automation flow. When that happens guess what? You need people involved. Either in the systems, outside the system performing business level mitigation, or in repeated operational moments in which such uneven automation flow must be worked around.

Information technology is good, but the Achilles Heel of technology is that most systems, at some level, are tightly coupled to conditions that when thwarted introduces unworkable conditions for the IT system. That is more succinctly said at a human level as, “stuff happens”. IT systems are not fully designed for stuff happens. While this realization may not completely address the automation taking over jobs situation, it does leave open the possibility that due to the inherent flaws of people and the flaws they then pass onto systems they design (by what they’ve failed to consider), there will be opportunity.


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